FAQ

To receive our offers and promotions, text YES to 3232. You can opt out at anytime by sending STOP to 3232.

Under our terms and conditions Lyca Mobile has the right to restrict or prevent access to certain websites and services over its network. At present Lyca Mobile does not allow the use of Lebara Talk over the Lyca Mobile data network. This will not prevent you from accessing such services via any available WiFi connection.

If you have activated your SIM PIN code and then enter the wrong PIN code into your Lyca Mobile three times your SIM card will automatically lock. In this case you must enter your PUK code.

Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping.

If not please call our Customer Services team and we will be happy to help you.

If your SIM does not work when you first enter it into your mobile, it may have a SIM lock. If you have been with your current provider for more than 1 year this lock can be removed for free, please contact your current provider directly to request the code which will allow you to remove your SIM lock.

If you have had your handset for less than one year you should ask your handset provider how much it will cost to remove the SIM lock.

You can purchase Lyca Mobile SIM & Top-up vouchers at various locations or online at www.lycamobile.ie

My Lyca Mobile is a way of monitoring your calls and texts online. You can join from this website and gain access to lots of useful tools. Join today and find out more about My Lyca Mobile.

Once you’ve inserted your new Lyca Mobile SIM, you can view your number by dialling *132#.

Our offer rates will show you if there are any connection charges. View Special offers for details of current offers. A full list of rates to destinations is available here

No, never.

When you receive a text from a company you have not given your number to, this is called SPAM. Unfortunately, Lyca Mobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messaging. These companies have sophisticated ways of obtaining mobile phone numbers. One way to avoid SPAM is to be careful about what sites you give your mobile number to.

The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free-up some storage space. The number of messages you can store will vary from one handset to another.

Visit our Contact us page for full details of the various ways you can get in touch with us.

When it comes to making international calls, Lyca Mobile works in the same way as other mobiles or fixed line phones. Simply dial the number you need: 00 followed by your country code, then your area code and then the phone number and press the dialler button. Instead of a 00 you can also use a “+”. Please note that most premium voice and text services in other countries can not be reached from a mobile phone service when calling from outside that country.

Lyca Mobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by your country code, then your area code and then the phone number and press the dialler button. Instead of a 00 you can also use a “+”.

We automatically deactivate SIM cards if you do not use them to make a call or send a text for more than 90 days. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time.

Please contact our Customer Services as quickly as possible and one of our advisors will help you ( charges apply )

Yes, you can. Check our rates

Your Lyca Mobile Voicemail service has been automatically activated. To access your voicemail from your Lyca Mobile in Ireland 171. Calls to access the voicemail are absolutely free.

To deactivate your Lyca Mobile Voicemail service: dial *185# followed by call button.

Roaming services are automated and they should work as soon as you travel abroad. In case you are unable to use your phone abroad please call Customer Services on +353 1 437 2322

Visit our Contact us page for full details of the various ways you can get in touch with us.

Firstly, please make sure you have enough credit to send SMS. If you still can’t send/receive SMS please check the Message Centre Number (MCN) in your SMS settings – it should be +353899500111 for Lyca Mobile Ireland . If you see a different number, enter +353899500111 and turn your handset off and on and re-try sending any unsent SMS. If the problem remains please contact Customer Services.

From our website https://www.lycamobile.ie/en/internationalrates Or Dial *136* Phone number with country code# from your mobile e.g. *136*009187978884847#