Acceptable Use Policy: The policy governing the use of the Products and Services by a Customer whether required by Lyca Mobile or the telecommunications operator of any Network that facilitates access to the Services. The Acceptable Use Policy is described in Clause 5 below.
Account: The mobile telephone account registered or activated by a Customer that Lyca Mobile uses to provide the Products and Services and which records a Customer's use of the Products and Services.
Agreement: These general terms and conditions, the User Guide accompanying the SIM Card, and the Charges published by Lyca Mobile from time to time, including any special offers. The Agreement starts when a Customer registers or activates an Account, uses our Top-Up Services or uses our Services, whichever occurs first.
Charges: The tariffs applicable from time to time for the use of the Services, including any connection fees and special offers. The current tariffs are available at https://www.lycamobile.ie/en/rates/.
Customer: Any individual, company or partnership that registers or activates an Account with Lyca Mobile. In these general terms and conditions, the Customer is sometimes referred to as "you" or "your".
Customer Services Department: The department of Lyca Mobile that you may contact for any enquiries about the Products or Services. You may contact the Customer Services Department in several ways: dial 1923 from a Lyca Mobile Account dial +353 1 437 2322 from any other telephone or from abroad visit the website of Lyca Mobile at https://www.lycamobile.ie e-mail the Customer Services Department at cs@lycamobile.ie .
Lyca Mobile: Lyca Mobile Ireland Limited (CRO Number 455592) with its registered office located at Unit 7, Whitestown Business Park, Whitestown Drive, Dublin 24, D24NY01 , Republic of Ireland. Our trade and correspondence address is Lyca Mobile Ireland Limited, Unit 7, Whitestown Business Park, Whitestown Drive, Dublin 24, D24NY01 , Republic of Ireland. In these general terms and conditions, Lyca Mobile is sometimes referred to as "we", "us" or "our".
Network: The telecommunications networks used by Lyca Mobile to provide the Services to you.
Personal Data: The personal information that you provide to Lyca Mobile or that Lyca Mobile generates, collects, uses, processes and stores about you while providing the Services, including but not limited to your name, address, date of birth, mobile telephone number, call data records including Traffic Data and Location Data, top-up records, credit card or debit card details, billing records, voice mail recordings, copies of e-mails including your e-mail address, and records of Customer Services Department enquiries made by you.
Policy: The policy that describes how Lyca Mobile generates, collects, uses, processes and stores your Personal Data. The current Privacy Policy is available at https://www.lycamobile.ie/privacy.
Products: The Lyca Mobile SIM Card and Lyca Mobile Top-Up Voucher and any other products offered by Lyca Mobile, including promotional products.
Roaming Services: The mobile telephone services that you use when travelling outside the Republic of Ireland.
Services: The mobile telephone services that Lyca Mobile provides to you, including voice calling, messaging and data services, voicemail, calling line identification presentation (CLIP), calling line identification restriction (CLIR), Top-Up Services, Roaming Services and the services provided by the Customer Services Department.
SIM Card: The prepaid, pre-activated card that allows you to access and use the Services by inserting the SIM Card into a compatible GSM mobile telephone.
Top-Up Services: The services you may use to add credit to the balance of your Account, including the Top-Up Voucher, Online Top-Up and Auto Top-Up.
Top-Up Voucher: A multifunction voucher (whether in physical or electronic form) containing an 11 digit code that allows you to access and use the Services by redeeming the face value of the voucher.
User Guide: The guide or documentation supplied with your SIM Card which explains how you may access and use the Services.